Description
24. IDS startup
Causes: No ink flow to PHA
Remedy
Code: 0024-0000
Description: The ink does not flow to the PHA during the PHA startup process
Causes: PHA, ISS, RIDS
Remedy: Remote troubleshooting (call agent)1. Ask the customer to try the process again. Reseat the PHA and ensure the ink tube connections are correct. Also ask the customer to check supplies are properly inserted. Customer should see a green lock in the tubes, see Ink Tubes (RIDS). 2. Ask the customer to check the error log (EWS or Front Panel) and list/send the full error log. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error for failure analysis later.3. The call agent will arrange the shipment of a PHA replacement kit. If a new PHA does not solve the issue, the call agent should arrange a service visit.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus, and run the ISS diagnostic test, see 4.12 ISS. 2. If the test passes, retry the startup with a new PHA. Check that the PHA is correctly latched to ensure fluidic connection between the printer RIDS and PHA, and check the supplies are properly inserted.3. If the startup fails again with the same error code, replace the RIDS, see RIDS (Ink Tubes).