Description Real Time Clock (RTC) Battery ran down. Remedy Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics…
Description Carriage PCA communication failure. Trailing Cables, Printhead, Encoder Strip Remedy 1. Remove covers and check that the Trailing cables are connected from the Main PCA or from the Carriage PCA. If any cable is disconnected then reconnect it, and…
Description Bundle board communication failure. Bundle FFC, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a…
Description Incorrect Main PCA installed Remedy 1. This system error happens if a Main PCA Basic is assembled in a Pro printer. To solve the issue, install the correct Main PCA Pro in the printer. • Main PCA Basic: CQ891-67003…
Description Encoder Strip failure Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change…
Description Feed encoder sensor does not work properly. Main PCA, Feed encoder Disk Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call…
Description Feed index encoder sensor does not work properly. Main PCA, Feed Encoder Disk Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The…
Description Generic Printer Error Remedy Turn the printer off and on again.
Description An unsupported or reused part has been installed Remedy Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA or the Ink Cartridge Cover Sensor PCA are replaced by a reused…
Description Main PCA and Ink Cartridge Sensor PCA replaced at the same time Remedy Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA and the Ink Cartridge Cover Sensor PCA are…
Description Line sensor failure. Carriage PCA, Trailing Cable, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the…
Description Output Tray sensor failure. Main PCA, Output tray Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer…
