Error Codes

HP DesignJet Z5400ps

Code: 01.0:YZ Description: Communication with Engine PCA failed Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Remove the Formatter and reinsert…

HP DesignJet Z5200

Code: 01.0:YZ Description: HCI queue does not end after 2 seconds. Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the…

HP DesignJet Z3200

Code: 01.0:YZ Description: Communication with Main PCA failed. Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the formatter and reinsert…

HP DesignJet Z2100

Code: 01.0:YZ Description: Communication with Main PCA failed. Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Remove the formatter and reinsert…

HP DesignJet T830 MFP

Code: 0000-0059 Description: 00.00. Unknown Service Part Causes: 59. MOTOR_SERVO_SHUTDOWN Remedy: Code: 0001-0082 Description: Real Time Clock (RTC) Battery ran down. Causes: Remedy: How to solve. Remote troubleshooting (call agent) 1. The call agent asks the customer to go to…

HP DesignJet T790

Code: 01.0:YZ Description: Communication with Engine PCA failed Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Remove the Formatter and reinsert…

HP DesignJet T770

Code: 01.0:YZ Description: Communication with Engine PCA failed Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Remove the Formatter and reinsert…

HP DesignJet T610

Code: 01.0:YZ Description: Main PCA/Electronics module HCI queue does not end after 2 seconds. Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.…

HP DesignJet T2500 eMultifunction

Code: 01.0:10 Description: Problem with the engine PCA Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer:…

HP DesignJet T2300 eMFP

Code: 01.0:YZ Description: Communication with Engine PCA failed Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Remove the Formatter and reinsert…

HP DesignJet T1500 ePrinter

Code: 01.0:10 Description: Problem with the engine PCA Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer:…

HP DesignJet T1300 ePrinter

Code: 01.0:YZ Description: Communication with Engine PCA failed Remedy: 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Remove the Formatter and reinsert…