Description OOP (Out-Of-Paper) Sensor failure. Bundle PCA, Bundle FFC, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent will…
Description Top Cover sensor failure. Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go…
Description Ink Cartridge Cover sensor failure. Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service…
Description Rewinder motor failure. Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit…
Description Carriage motor failure. Carriage Belt, Main PCA Remedy Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and run the diagnostic 2.1 Carriage Servo, see 2.1 Carriage servo. 2. Remove the…
Description Carriage servo problem. Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The…
Description Paper Servo error. Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2.…
Description Right Rear gear train failure. Bundle PCA, Multi-Sheet Tray Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange…
Description Generic Printer Error. Carriage PCA, Trailing Cables Remedy Remote troubleshooting (call agent) 1. This error occurs only when the printhead is detected as faulty during first printer installation (Out Of the Box Experience). If it happens, follow printhead troubleshooting:…
Description Ink System Failure. PHA, Service Station, Carriage PCA, Trailing Cables Remedy Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History and it is equivalent to the message:…
Description Service Station does not work properly or communication lost. Bundle PCA Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent…
Description Prime Pump does not work. Bundle PCA Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should ask the customer…
