Description
Prime Pump does not work. Bundle PCA
Remedy
Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should ask the customer to go to the Support Menu, by pressing the power key continuously for 15 seconds. 3. Go to Diagnostics menu and perform the 2.8 Pump diagnostic procedure, see 2.8 Pump. 4. The call agent should arrange a service engineer visit to change the Pump, and to follow the Onsite troubleshooting below. • Prime pump • CQ890-67030 5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and perform the diagnostic procedure 2.8 Pump, see 2.8 Pump. 2. Remove the covers and check that the cable of the Prime Pump is connected to the Pump and Bundle PCA and it is not damaged. Important note: If the cable is not connected then reconnect it, and power on the printer again to check whether the error has disappeared. Important note: If the cable is damaged then order a Cable Service Kit: • Cables Sk • CQ890-67021 3. Check also that the tubes are well connected and not damaged. You can run the Pump diagnostic again to check for damaged tubes. 4. Replace the Pump motor, see Prime Pump. • Prime pump • CQ890-67030 5. Replace Bundle PCA, see Bundle Board. • CQ890-67022