Description
Service Station does not work properly or communication lost. Bundle PCA
Remedy
Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Service Station, and follow the Onsite troubleshooting below: • Service station assy • CQ890-67045 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
Onsite troubleshooting and solution (service engineer) 1. Remove covers and check that the cables from the Service Station to the Bundle PCA are correctly connected and not damaged. Important note: If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. If any cable is damaged then order a Cable Service Kit. • Cables Sk • CQ890-67021 2. Make sure that the Service Station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the Service Station. 3. Go to Support Menu, see Entering the support menus and run 2.12 Service Station, see 2.12 Service Station to check whether the system error has disappeared. 4. Replace the Service Station, see Service Station. • Service station assy • CQ890-67045 5. Replace the Bundle Board, see Bundle Board. • Bundle board • CQ890-67022