Description
Rewinder motor failure. Main PCA
Remedy
Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below. • Left Roll Support Pro • CQ890-67037 • Left Roll Support Basic • CQ890-67051 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
Onsite troubleshooting and solution (service engineer) 1. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them is damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable is damaged then order a Cable Service Kit: • Cables Sk • CQ890-67021 2. Replace the Left Roll Support, see Left Roll Support. • Left Roll Support Pro • CQ890-67037 • Left Roll Support Basic • CQ890-67051 3. Replace the Main PCA, see Main PCA. • Main PCA Pro • CQ890-67023 • Main PCA Basic • CQ891-67003