Description
OOP (Out-Of-Paper) Sensor failure. Bundle PCA, Bundle FFC, Main PCA
Remedy
Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent will ask the customer to go to Support Menu by pressing the Power key continuously during 15 seconds 3. Go to Diagnostics and run 2.5 OOP Sensor diagnostic, see 2.5 Out-Of-Paper Sensor. 4. The call agent should recommend the customer to power off the printer, remove the Multitray sheet module, and check that there is no paper behind it, then power on the printer to see whether the error continues. If yes, send the customer an OOP Sensor module (CSR B part). • OOP Sensor flag • CQ890-67032 5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure. 6. If, after the customer replaces the OOP Sensor, the failure still continues, the failure may be due to the OOP Sensor cable, so the call agent should order an onsite engineer with the cables kit: • Cables Sk • CQ890-67021 • OOP Sensor flag • CQ890-67032
Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and run 2.5 OOP Sensor diagnostic see 2.5 Out-Of-Paper Sensor. 2. Remove the Multi-Sheet Tray at the back of the printer, see Multi-Sheet Tray Assembly, and check that there is no paper jammed in the OOP sensor; check also that the sensor is assembled correctly. 3. Replace the OOP Sensor assembly, see Out-Of-Paper Sensor. • OOP Sensor flag • CQ890-67032 4. Remove the covers and check that the cable of the OOP sensor is connected to Bundle PCA and is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If the cable is damaged then order a Cable Service Kit. • Cables Sk • CQ890-67021 5. Replace the Bundle PCA, see Bundle Board. • Bundle Board • CQ890-67022 6. Replace the Bundle FFC cable, see Bundle Board FFC cable. 7. Replace the Main PCA, see Main PCA. • Main PCA Pro • CQ890-67023 • Main PCA Basic • CQ891-67003