Description
24. IDS startup
Causes: Out of ink ,faulty or missing cartridge
Remedy
Code: 0024-1000
Description: Out of ink ,faulty or missing cartridge during the PHA startup process
Causes: Supplies
Remedy: Remote troubleshooting (call agent)1. This error can show up if any of the supplies has popped out during the ink pumping sequence. Ask the customer to open the ISS door and check that all the supplies are well in position. If any of the supplies has popped out, ask the customer to reinsert it/them and retry the startup.2. If all the supplies were well inserted, ask the customer to try the process again with a new supply. It is not required to replace the PHA as the same one can be used to retry the process.3. If the supply was prematurely detected as OOI, the call agent will arrange a shipment for the faulty HP supply replacement.4. The last 2 ciphers of the error code indicate the specific PHA failure. The call agent will note the complete system error for failure analysis later.