Description
Ink Cartridge door sensor failure
Causes: Main PCA
Remedy
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Ink door Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 4. The call agent should arrange a service engineer visit to change the Ink Cartridge door Sensor PCA; follow the onsite troubleshooting below. Ink Cartridge Cover Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Check that the cable of the Ink Cartridge door sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Ink Cartridge door Sensor PCA, see Printer NVM backup PCA: Ink Cartridge door Sensor3. Replace the Main PCA, see Main PCA: Main PCA