Description
Output Tray sensor failure
Causes: Main PCA, Output tray
Remedy
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. 4. The call agent should send to the customer the Output Tray Sensor, which is a CSR part. Output Tray Sensor AssemblyNOTE:If, after the customer repair, the issue still continues, we recommend sending an onsite engineer with Cables Kit and Output Tray Sensor PCA. Follow the steps below on onsite troubleshooting. – Cables Sk – Output Tray Sensor PCA5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu, see Entering the support menus and run Output Tray Sensor diagnostic, see 4.6 Output Tray Sensor. Check that the Output Tray is not damaged.2. If the Output Tray is OK and the problem continues then replace the Output Tray Sensor PCA. Output Tray Sensor PCA3. Remove the covers and check that the cable of the Output Tray Sensor is connected to the Main PCA and is not damaged. If the cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If the cable is damaged then order a Cable Service Kit (add part number and name of Cable Service Kit) and change the Output Tray sensor cable: see Output Tray Extender Sensor Cable. Output Tray Sensor Assembly4. Replace the Main PCA, see Main PCA. Main PCA.