Description
Problem with the backup NVM
Remedy
Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the Encoder PCA Cable is correctly connected. 2. If the cable is correctly connected, replace the encoder PCA. See Motor Media Advance Transmission with Encoder. NOTE: The backup NVM is located in the Paper Path Encoder PCA. In order to replace this part, you need to order the service kit CR357-67009 " Motor Media Advance Transmission with Encoder", then only use the Encoder PCA part from this kit.