Description
Scanner Controller Board (SCU) is failing
Remedy
Call agent: 1. Turn off the product (20 sec.) using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. Perform the Scanner Calibration. 3. If the system error persists, upgrade with latest firmware version. 4. Perform File System Check. 5. Perform the Scanner Validation. Service engineer: 1. Check the USB cable connection. 2. Replace the Scanner SCU. See Scanner Controller Unit (SUP). 3. Check the Scanner USB cable connection and the Power/Reset/Awake cable from the Scanner Controller Board to the Interconnect PCA; replace if broken. 4. Replace the Interconnect PCA.