Description
Temperature error in second spitting test during in Printhead filling for color n
n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy
Call agent: During the tube filling, after the customer reseated the printhead, the second spitting test with the printhead failed the temperature check in color n. This means that color n in the printhead is not filled with ink. 1. Depending on the colors failing the test, troubleshoot according to: a. If colors 0-1-2 are missing, issue might be due to Service Station Side Ink Supply Station. Run Ink delivery System test. b. If colors 3-4-5 are missing, issue might be due to Front Panel Side Ink Supply Station. Run Ink delivery System test. c. If colors 0-1-3-4 are missing, issue might be with upper primer. Run primer test. d. If colors 2-5 are missing, issue might be due to lower primer. Run primer test. e. Any other combination of colors might point to a printhead insertion problem.Run primer and Ink Delivery System tests and troubleshoot accordingly. 2. If tests run successfully: a. Moisten tube septums with water. b. Upgrade firmware. c. Purge tubes again with new printhead and supplies (60ml min per color).