Description
Paper Servo error. Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
Remedy
Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run Paper Servo diagnostic, see 2.2 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: • 41.2:10 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. œ Paper Motor • CQ890-67036 • 85.2:10: need to replace Feed encoder sensor PCA and follow Onsite Troubleshooting explained on the 85.2:10 error • 5. The call agent should arrange a service engineer visit to replace the right part depending on the system error.
Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and run diagnostic 2.2 Paper Servo, see 2.2 Paper servo. If the system error continues, remove covers and check that all the cables are well connected to the Main PCA, specially the paper motor cable, and none of them are damaged. If any cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable is damaged then order a Cable Service Kit. • Cables Sk • CQ890-67021 2. If the 41.2:10 error continues then the Paper/Feed motor should be replaced. See Paper Motor. Paper Motor • CQ890-67036 3. Replace the Main PCA, see Main PCA. • Main PCA Basic • CQ891-67003 • Main PCA Pro • CQ890-67023