Description
Carriage servo problem. Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip
Remedy
Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run 2.1 Carriage Servo diagnostic, see 2.1 Carriage servo. 4. After running this diagnostic the printer will show one of these system errors: • 42.1:10 Replace the Carriage motor and follow the Onsite Troubleshooting described below, see Carriage Motor. œ Carriage Motor • CQ890-67006 • 02:10: Replace the Carriage Assembly and follow the Onsite Troubleshooting described below Carriage and Belt œ Carriage assembly w/belt (24) • CQ890-67002 œ Carriage assembly w/belt (36) • CQ893-67011 5. The call agent should arrange a service engineer visit to replace the right part depending on the system error.