Description
Carriage motor failure. Carriage Belt, Main PCA
Remedy
Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and run the diagnostic 2.1 Carriage Servo, see 2.1 Carriage servo. 2. Remove the covers and check that all the cables are well connected to the Main PCA, especially the Carriage motor cable, and that none of them are damaged. If a cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable is damaged then order a Cable Service Kit. • Cables Sk • CQ890-67021 3. Check that the Carriage Motor belt is not broken or out of place. If the belt is OK then the Carriage Motor should be replaced, see Carriage Motor. • Carriage Motor • CQ890-67006 4. If the belt was damaged, it should be changed. Order the belt service kit, see Carriage Belt. • Belt (24) • CQ890-67059 • Belt (36) • CQ893-67016