Description
Right Rear gear train failure. Bundle PCA, Multi-Sheet Tray
Remedy
Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Right Rear Gear Train, and follow the onsite troubleshooting below • Right rear gear train • CQ890-67041 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
Onsite troubleshooting and solution (service engineer) 1. Remove the Multi-Sheet Tray, see Multi-Sheet Tray Assembly and check that there is no paper jam or anything in the gear of the tray preventing the movement. 2. Remove covers and check that the cables from the Right Rear gear train to the Bundle PCA are correctly connected and not damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable is damaged then order a Cable Service Kit. • Cables Sk • CQ890-67021 3. Replace the Right Rear Gear Train, see Right Gear Train Module. • Right Rear Gear Train • CQ890-67041 4. Replace the Bundle Board, see Bundle Board. • Bundle Board • CQ890-67022 5. Replace the Multi-Sheet Tray assembly, refer Multi-Sheet Tray Assembly • Multi-Sheet Tray assembly • CQ890-67007