Description
Unable to move Carriage Servo or no feedback received.
Causes: Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip
Remedy
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Carriage Servo diagnostic, see 4.3 Carriage servo. 4. The call agent should arrange a service engineer visit to change the carriage motor.Onsite troubleshooting and solution (service engineer)1. Check that the Carriage Motor belt is not broken or out of place, and the pulley on the SVS side turns freely and horizontal.2. If the belt and pulley are OK, then the Carriage Motor should be replaced, see Carriage Motor. Carriage Motor3. If the belt was damaged, it should be changed. Order the belt service kit, see Carriage Belt. Belt (36)