Description
45.00. Rewinder motor
Causes: 59. MOTOR_SERVO_SHUTDOWN
Remedy
Code: 0051-0101
Description: Top (SFP) or Front (MFP) Cover sensor failureOther
Causes: Main PCA
Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.Top Cover Sensor can be tested opening and closing the window (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the Top Cover Sensor PCA; follow the onsite troubleshooting below. Top Cover Sensor5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Go to Support Menu (see Entering the support menus) and run Top Cover Sensor diagnostic, see 4.14 Additional Manual Sensor Test (not included in the Service Menu). 2. Replace the Top Cover Sensor PCA.3. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk4. Replace the Main PCA, see Main PCA: Main PCA.