Description
81.00. Media advance
Causes: 08. JAM
Remedy
Code: 0085-0101
Description: Feed index encoder sensor does not work properly
Causes: Feed Encoder Disk, Main PCA
Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Feed Index PCA and follow onsite troubleshooting below. Feed Index encoder sensor PCA3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Main PCA, and none of them are damaged. If any cable is not connected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Feed Index Encoder Sensor PCA, see Encoder PCA and Index Feed Index encoder sensor PCA3. Check that the Encoder Disk is not dirty or damaged. If the Encoder Disk is damaged, it should be replaced, see Encoder Disk. Encoder Disk