Description
86.00. Scan axis jam
Causes: 08. JAM
Remedy
Code: 0087-0001
Description: Encoder Strip failure
Causes: Carriage (encoder sensor)
Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Encoder Strip and follow onsite troubleshooting below. Encoder Strip (36)3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that Encoder Strip is not broken or dirty. Cables Sk2. If the Encoder Strip is dirty, follow the procedure in this manual to clean it, see Clean the Encoder Strip. 3. If the Encoder strip is damaged or does not work, it should be replaced, see Encoder Strip. 4. If this fails to solve the issue, the problem might be due to the encoder sensor within the carriage. In that case, replace the carriage, see Carriage and Belt.