Description
Media jam in Scanner
Remedy
Call agent: 1. Turn off the product using the power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small lever at the rear left of the scanner. Slide the lever to the right and open the scanner cover. 3. Solve the media jam. 4. Check and clean the pressure rollers. 5. Close the scanner cover and gently push it down to lock it into place. 6. Reconnect the product’s power cable; turn on the power switch at the rear, and turn on the product using the power key. If no paper is seen: a. Open the scanner cover. Underneath you should see red, then green, then blue flashing lights. b. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled as R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor should advance. Service engineer: • If there is no response from the scanner motor, replace the Engine PCA.