Description
Scanner Motor is failing
Remedy
Call agent: 1. Reboot the printer. 2. If system error persists, upgrade to the latest firmware. 3. Open the scanner cover. Underneath you will see red, then green, then blue flashing lights. 4. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled as R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor should advance. Service engineer: 1. If there is no response from the scanner motor, replace the Engine PCA, see E-Box or stepper motor, see Scanner Motor Assembly (MFP only). 2. Replace the Scanner Controller Board. 3. Check the scanner controller board cable connections and replace the cables if required. 4. Replace the media sensors, see scanner exit media sensors (MFP only).