Code 21.2:13

Description

Failure moving service station

Remedy

Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Check the Primer Tubes. Reconnect the power cord, then turn on the printer. 2. Ensure that the service station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the service station. 3. If the carriage has stopped over the service station, on the left of the printer, check that the cutter is not activated. The cutter may be blocking the carriage over the service station, preventing the service station from moving correctly. The cutter is on the right side of the carriage. 4. Perform the service station diagnostic test to troubleshoot the problem further. Service engineer: • Replace the service station.