Description
Media-Axis Motor failure (likely due to friction or obstacles in the media path).
Remedy
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. • Perform the Paper Drive diagnostic test to troubleshoot the problem further. • If the problem persist check that the Media Advance Drive cable is not damaged and is correctly connected to the Main PCA. • Replace the Media Advance Drive. • If the System Error continues, replace the Main PCA.