Description
Ink Cartridge Cover sensor failure. Main PCA
Remedy
Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Ink Cartridge Cover Sensor PCA, and follow the Onsite troubleshooting below. • Ink Cartridge Cover Sensor • CQ890-67028 3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
Onsite troubleshooting and solution (service engineer) 1. Replace the Ink Cartridge Cover Sensor PCA, see Ink Cartridge Cover PCA Assembly. • Ink Cartridge Cover Sensor • CQ890-67028 2. Check that the cable of the Ink Cartridge Cover sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared. Important note: If the cable is damaged then order a Cable Service Kit. • Cables Sk • CQ890-67021 3. Replace the Main PCA, see Main PCA. • Main PCA Pro • CQ890-67023 • Main PCA Basic • CQ891-67003