Description
Scanner Motor failure
Causes: Motor, transmission, pinches, or advance rollers
Remedy
Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Enter the support menu, see Entering the support menus, and run the Scanner Media Drive diagnostics test.3. Depending on the result, the call agent should arrange a service engineer visit to change the scanner motor and transmission, or any of the service parts involved on the media drive.Onsite troubleshooting and solution (service engineer)1. Replace the scanner motor and transmission.2. Ensure the pinches and advance rollers turn freely, and the transmission to the sliders works properly.3. Run the Scanner Media Drive diagnostics test to ensure the system works properly after the repair.