Description
27.00. Printhead
Causes: "Fake PHA Change"
Remedy
Code: 0041-0017
Description: Unable to move Paper Servo or no feedback received.
Causes: Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk
Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3. Go to Diagnostic Menu, see Entering the support menus and run Paper Servo diagnostic, see 4.4 Paper servo. 4. After running the diagnostic the printer will show one of these system errors: 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. Paper Motor. – 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. – 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201.5. The call agent should arrange a service engineer visit to replace the right part depending on the system error. Onsite troubleshooting and solution (service engineer)1. Remove covers and check that all the cables are well connected to the Main PCA, specially the paper motor cable, and none of them are damaged. If any of the cables is not connected, then reconnect it, and power on the printer again to check whether the system error has disappeared. Check that there are no debris, media or foreign objects preventing drive shaft movement.IMPORTANT:If any cable is damaged then order a Cable Service Kit:Sk2. Run Paper Servo diagnostic, see 4.4 Paper servo. After running the diagnostic check for the following system errors: After running the diagnostic the printer will show one of these system errors: 0081-0008 arrange a service engineer to replace Paper/Feed motor and follow the Onsite Troubleshooting explained below, see Paper Motor. 0085-0101 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201. 0085-0201 need to replace Feed encoder sensor PCA and follow the Onsite troubleshooting and solution (service engineer) explained for error 0085-0201.3. If the 0041-0017 error continues then the Paper/Feed motor should be replaced. See Paper Motor. Motor4. Replace the Main PCA, see Main PCA.