Description
43.00. Pick motor
Causes: 59. MOTOR_SERVO_SHUTDOWN
Remedy
Code: 0045-0017
Description: Unable to move Rewind Servo or no feedback received.
Causes: Main PCA
Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Remove the spindle, check the spindle gear and gear cap position. Check rewinder gears for damage. Finally, boot the unit without the spindle.3. The call agent should arrange a service engineer visit to change the Rewinder module, and follow the Onsite troubleshooting below: Left Roll Support4. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that the cables of the rewinder module are correctly connected to the Main PCA, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Left Roll Support. See Left Roll Support. Left Roll Support3. Replace the Main PCA, see Main PCA. Main PCA.