Description
PHA door sensor failure
Causes: Main PCA
Remedy
Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds.3.PHA door sensor can be tested opening and closing the PHA door (see 4.14 Additional Manual Sensor Test (not included in the Service Menu)).4. The call agent should arrange a service engineer visit to change the PHA door Sensor PCA; follow the onsite troubleshooting below. PHA door sensor SV kit5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Check that the cable of the PHA door sensor is connected to Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared.IMPORTANT:If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the PHA door Sensor PCA: PHA door Sensor3. Replace the Main PCA, see Main PCA: Main PCASystem