Description
The file format is incorrect and the Printer cannot process the job.
Remedy
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the driver installed in the customer computer is the one that will work with that printer (i.e if the customer has a Z3100 without an HP-GL/2 upgrade kit, check that the driver installed is the PCL3GUi as other drivers will not work). • Check the graphic language setting of the Printer (Refer to the User's Guide). • Resend the file to the printer. • Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version. • The PostScript™ fonts are missing. Upgrading the Firmware will re-install the fonts. • The file cannot be printed because it is password protected. Resend the file without password protection.