Description
Top Cover sensor failure. Main PCA
Remedy
Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go to Support Menu by pressing the Power key continuously for 15 seconds. 3. Go to 2 Diagnostics menu and run 2.4 Top Cover Sensor diagnostic, see 2.4 Top Cover Sensor. 4. The call agent should arrange a service engineer visit to change the Ink Cartridge Cover Sensor PCA; follow the onsite troubleshooting below. • Ink Cartridge Cover Sensor • CQ890-67028 5. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.
Onsite troubleshooting and solution (service engineer) 1. Go to Support Menu (see Entering the support menus) and run 2.4 Top Cover Sensor diagnostic, see 2.4 Top Cover Sensor. 2. Replace the Top Cover Sensor PCA. 3. Remove the covers and check that the cable of the Top Cover sensor is connected to the Main PCA and is undamaged. If the cable is not connected then reconnect it, and power on the printer again to check that the error has disappeared. Important note: If the cable is damaged then order a Cable Service Kit. • Cables Sk • CQ890-67021 4. Replace the Main PCA, see Main PCA. • Main PCA Pro • CQ890-67023 • Main PCA Basic • CQ891-67003