Description
Diverter valves motor error
Remedy
Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Make sure customer has FW release MRY_03_00_xx or newer. 3. Perform the output valve test to troubleshoot the problem further. 4. Perform the output valves calibration to check system performance, and troubleshoot further. Service engineer: 1. Check that the diverter valves motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the valves motor and sensor. See Valves Motor. 3. Perform the diverter valves Service Calibration 4. If the error persists, disassemble the stacker, and perform the output valves test in order to see if the valves are able to move without problems (ignore the result of the test). See Output Valve Test. 5. If the valves are moving properly, replace the stacker. See Stacker. 6. Perform the diverter valves, stacker overdrive Service Calibrations. 7. Check the system, initializing the printer, and performing a "form feed and cut" action.