Error Codes

Code 74.1:YZ

Description Error uploading paper profile update file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure the connection between the…

Code 74.08:04

Description Problem with the firmware upgrade process Remedy 1. Reboot the Product 2. Try to upgrade the firmware again, for more information, see Appendix B: Emergency firmware upgrade with USB flash drive 3. Download again the firmware file from the…

Code 72.02:YZ

Description A service calibration should be performed. Remedy To find out which service calibration to perform, print the calibration status. At the Touch Control Panel, select the Internal Prints icon, then Service information > Print calibration status. Perform whichever calibration…

Code 72.02:09

Description Generic firmware Error Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product has the latest firmware version.…

Code 71:04

Description Out of memory. The total memory available in the product depends on its configuration. It is reported as HPGL/ 2 memory or PS/PDF memory. If the amount of memory that the product needs to process the file is more…

Code 45.1:YZ

Description An error with the Rewinder 1 System (Upper Rewinder) has been detected. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Remove the paper from Roll 1. Reconnect the power cord…

Code 42:YZ

Description Electrical problem (fault, current limit, overheating) in Scan-Axis Motor Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check for any…

Code 41:YZ

Description Electrical fault or current limit in Media-Axis Motor Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check for any visible…

Code 09:01

Description Media jam in Scanner Remedy 1. Open the CIS to solve the media jam and close it again. 2. If no paper is seen, run Scanner Motor Diagnostic, refer to the Users Guide for further details.