Description No communication between the product and the Touch Control Panel Remedy 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining…
Description A feature on the Touch Control Panel hangs or will not function (copy,scan etc) Remedy 1. Turn off the product and turn on again, and check to see if the error remains. 2. Upgrade the firmware For more information,…
Description Error Codes Format: • XX: Subsystem or process (2 digits). • n: Subsystem or process index (if more than one used in the product) – optional. e.g. Identify the Ink Supply (color and number). • Y: Who should perform…
Description Unable to pressurize the Ink Delivery System Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform the Ink Delivery System…
Description Problem with the Carriage Encoder Sensor readings Remedy 1. Check that the encoder sensor is correctly connected to the Carriage PCA. 2. Make sure the Encoder Strip is not broken or damaged. If necessary, replace it. See Encoder Strip,…
Description Problem finding the Scan-axis encoder reading Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure that the encoder strip…
Description Scan Axis movement requires too much force or energy. Remedy 1. Check that the cutter disengages correctly. 2. Lubricate the scan axis. 3. Use Preventive Maintenance Kit 1.
Description Scan axis error—the copier will restart and run a diagnostic test Remedy None
Description Media settings area missing in paper settings file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product…
Description Out of memory Remedy Restart the product.
Description Cannot retrieve IP addess Remedy 1. Connect to another network. 2. Modify the IPv4 configuration.
Description The file format is incorrect or not supported for the current product configuration and the product cannot process the job. Remedy 1. Check if the product supports the file format (formats such as PS, PDF, TIFF and JPEG are…
