Description Problem with the Carriage Encoder Sensor readings Remedy 1. Check that the encoder sensor is correctly connected to the Carriage PCA. 2. Make sure the Encoder Strip is not broken or damaged. If necessary, replace it. See Encoder Strip,…
Description Unable to pressurize the Ink Delivery System Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform the Ink Delivery System…
Description Error Codes Format: • XX: Subsystem or process (2 digits). • n: Subsystem or process index (if more than one used in the product) – optional. e.g. Identify the Ink Supply (color and number). • Y: Who should perform…
Description An unsupported or reused part has been installed. Remedy Install only new parts recommended by HP for this product.
Description Input/Output problem through the network interface of the Formatter Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the…
Description The External Hard Disk accessory does not seem to be connected Remedy 1. Switch the power off from the back of the product. Connect the External Hard Disk accessory, check that the USB cable is properly connected and power…
Description Input/Output problem through the USB Port Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the USB cable is…
Description Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check…
Description Loss of engine counters tracking Remedy The product will continue to function correctly, but the life counters will not continue counting until you restart the product.
Description Main PCA/Electronics module HCI queue does not end after 2 seconds. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If…
Description Trailing cable Trailing Cable does not seem to be detected. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that…
Description Carriage flex circuit n to pens Carriage & PCA Main doesn’t detect pens. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.…
