Code 01.1:19
Description Incorrect Main PCA installed Remedy 1. This system error happens if a Main PCA Basic is assembled in a Pro printer. To solve the issue, install the correct Main PCA Pro in the printer. • Main PCA Basic: CQ891-67003…
Phone: +91 99740 44629
| Email: info@rhpsolution.com
O2ML9YjB9mA2
Code 01.3:10
Description Bundle board communication failure. Bundle FFC, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a…
Code 02:10
Description Carriage PCA communication failure. Trailing Cables, Printhead, Encoder Strip Remedy 1. Remove covers and check that the Trailing cables are connected from the Main PCA or from the Carriage PCA. If any cable is disconnected then reconnect it, and…
Code 03.1:10
Description Real Time Clock (RTC) Battery ran down. Remedy Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics…
Code 01.1:10
Description Equal to 1 long beep during startup sequence. Communication with Main PCA (MPCA) failed. WiFi module, Trailing Cable, Bundle PCA FFC cable, cables kit Remedy Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it’s…
Code 08:10
Description Equals to 3 beeps during start up sequence. Front Panel does not respond Remedy Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to…
Code 21.1:10
Description Prime Pump does not work. Bundle PCA Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should ask the customer…
Code 21:10
Description Service Station does not work properly or communication lost. Bundle PCA Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent…
Code 26:10
Description Ink System Failure. PHA, Service Station, Carriage PCA, Trailing Cables Remedy Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History and it is equivalent to the message:…
Code 27:10
Description Generic Printer Error. Carriage PCA, Trailing Cables Remedy Remote troubleshooting (call agent) 1. This error occurs only when the printhead is detected as faulty during first printer installation (Out Of the Box Experience). If it happens, follow printhead troubleshooting:…
Code 41.1:10
Description Right Rear gear train failure. Bundle PCA, Multi-Sheet Tray Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange…
Code 41:10
Description Paper Servo error. Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2.…