Description Carriage servo problem. Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip Remedy Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The…
Description Carriage motor failure. Carriage Belt, Main PCA Remedy Onsite troubleshooting and solution (service engineer) 1. Go to the Support Menu (see Entering the support menus) and run the diagnostic 2.1 Carriage Servo, see 2.1 Carriage servo. 2. Remove the…
Description Rewinder motor failure. Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit…
Description Ink Cartridge Cover sensor failure. Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service…
Description Top Cover sensor failure. Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer to go…
Description OOP (Out-Of-Paper) Sensor failure. Bundle PCA, Bundle FFC, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent will…
Description Output Tray sensor failure. Main PCA, Output tray Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the customer…
Description Line sensor failure. Carriage PCA, Trailing Cable, Main PCA Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent asks the…
Description Main PCA and Ink Cartridge Sensor PCA replaced at the same time Remedy Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA and the Ink Cartridge Cover Sensor PCA are…
Description An unsupported or reused part has been installed Remedy Onsite troubleshooting and solution (service engineer) 1. The error appears if, during a service operation, the Main PCA or the Ink Cartridge Cover Sensor PCA are replaced by a reused…
Description Generic Printer Error Remedy Turn the printer off and on again.
Description Feed index encoder sensor does not work properly. Main PCA, Feed Encoder Disk Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The…
