Description Feed encoder sensor does not work properly. Main PCA, Feed encoder Disk Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call…
Description Encoder Strip failure Remedy Remote troubleshooting (call agent) 1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change…
Description Line Sensor/Carriage Failure (during Color Calibration). Remedy Replace the Carriage Assembly
Description Firmware Upgrade or Color Calibration was rejected because the file was sent in the wrong format. Remedy Upgrade the RIP software or the Designjet System Maintenance Tool.
Description Firmware Upgrade or Color Calibration was rejected because the file was sent in the wrong format. Remedy Upgrade the RIP software or the Designjet System Maintenance Tool.
Description Firmware Error (USB Port). Remedy Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the Error Code reappears, check for a…
Description Communication Failure. Remedy Unplug the power cable from the printer and check the cable connections (Parellel, USB and Network cables). Plug in the power cable again and check if the Error Code has disappeared.
Description Generic Firmware Error (Communication Failure). Remedy Upgrade the printer to the latest firmware release.
Description Horizontal clipping. May happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap. Remedy Make sure the image size is within the selected WIDTH of the sheet.
Description Vertical clipping. May happen when multi-pick occurs and two sheets are loaded together and they do not completely overlap. Remedy Make sure the image size is within the selected LENGTH of the sheet.
Description Generic Firmware Error (Out of memory). Remedy Unplug the power cable from the printer and wait a few seconds. Plug in the power cable again and check if the Error Code has disappeared. If the Error Code reappears, check…
Description Electronics Module failure. Remedy Replace the Electronics Module
