Description No communication between the product and the Touch Control Panel Remedy 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining…
Description Scanner Motor is failing Remedy 1. Perform the Scanner motor diagnostics. 2. Replace the Scanner Motor Scanner Motor Assembly (MFP only)
Description CIS A Element is failing Remedy Replace CIS A Element CIS Element (MFP only)
Description CIS B Element is failing Remedy Replace CIS B Element CIS Element (MFP only)
Description CIS C Element is failing Remedy Replace CIS C Element CIS Element (MFP only)
Description CIS D Element is failing Remedy Replace CIS D Element CIS Element (MFP only)
Description CIS E Element is failing Remedy Replace CIS E Element CIS Element (MFP only)
Description Power cable of the Scanner is failing Remedy Check the condition and connections of the Scanner Power cable, if necessary replace the cable.
Description USB cable of the Scanner is failing Remedy Check the condition and connections of the Scanner USB cable, if necessary replace the cable.
Description Communication with Engine PCA failed Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Remove the Formatter and reinsert it again.…
Description Failure communicating with an Ink Supply Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform the Ink Delivery System diagnostic…
Description Problem with the Carriage PCA Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the Trailing Cable is not…
