O2ML9YjB9mA2

Description USB Cable not connected Remedy 1. Check the condition and connections of the USB cable, replace if necessary.

Description USB Hub not found Remedy 1. Make sure Interconnect board connector labeled 'INPUT HUB' is properly connected. 2. Make sure Wukong board connector labeled JUSB2 is properly connected to the cable coming from Interconnect board. 3. If failure continues,…

Description USB Scanner connected to incorrect port Remedy Ensure that the USB cable from the Scanner to the Interconnect board is connected at the connection labeled 'SCANNER' and not 'HOST CON'

Description Interconnect Board or Power cable has failed Remedy 1. Check the condition and connections of the Power Cable, replace if necessary. 2. Replace the Interconnect Board

Description Touch Control Panel USB Cable fails Remedy 1. Check the condition and connections of the Touch Control Panel USB cable, replace if necessary. 2. If the error continues, replace the Touch Control Panel Touch Control Panel

Description Touch Control Panel communication to the product functions at the initialization, but during normal working the communication is lost. Remedy 1. Check the event log at the EWS support pages to see if there is another SE (for instance…

Description A feature on the Touch Control Panel hangs or will not function (copy,scan etc) Remedy 1. Turn off the product and turn on again, and check to see if the error remains. 2. Upgrade the firmware For more information,…

Description No communication between the product and the Touch Control Panel Remedy 1. Check the event log at the EWS support pages to see if there is another SE (for instance 07:10) and troubleshoot the problem more accurately.Appendix C: Obtaining…

Description Scanner Motor is failing Remedy 1. Perform the Scanner motor diagnostics. 2. Replace the Scanner Motor Scanner Motor Assembly (MFP only)

Description CIS A Element is failing Remedy Replace CIS A Element CIS Element (MFP only)

Description CIS B Element is failing Remedy Replace CIS B Element CIS Element (MFP only)

Description CIS C Element is failing Remedy Replace CIS C Element CIS Element (MFP only)