Code 09.05:10
Description CIS D Element is failing Remedy Replace CIS D Element CIS Element (MFP only)
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Code 09.06:10
Description CIS E Element is failing Remedy Replace CIS E Element CIS Element (MFP only)
Code 21.1:YZ
Description Failure moving the Primer Motor of the Service Station Remedy 1. Remove the Right Cover and make sure the cables from the Engine PCA to the Service Station are connected and are not damaged. In case of any damage…
Code 26:01
Description Ink supply error found during IDS diagnostic test. In the Touch Control Panel message you will see letters representing the names of the colors of the faulty supplies. Remedy 1. Reseat the faulty ink supply and repeat the Ink…
Code 39.1:01
Description Roll 1 switch failed (standby or resume). Roll 1 has been unloaded. Remedy There is no corrective action. This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll…
Code 39.2:01
Description Roll 2 switch failed (standby or resume). Roll 2 has been unloaded. Remedy There is no corrective action. This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll…
Code 41:YZ
Description Electrical fault or current limit in Media-Axis Motor Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check for any visible…
Code 71:04
Description Out of memory. The total memory available in the product depends on its configuration. It is reported as HPGL/ 2 memory or PS/PDF memory. If the amount of memory that the product needs to process the file is more…
Code 72.02:09
Description Generic firmware Error Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product has the latest firmware version.…
Code 72.02:YZ
Description A service calibration should be performed. Remedy To find out which service calibration to perform, print the calibration status. At the Touch Control Panel, select the Internal Prints icon, then Service information > Print calibration status. Perform whichever calibration…
Code 74.08:04
Description Problem with the firmware upgrade process Remedy 1. Reboot the Product 2. Try to upgrade the firmware again, for more information, see Appendix B: Emergency firmware upgrade with USB flash drive 3. Download again the firmware file from the…
Code 74.1:YZ
Description Error uploading paper profile update file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure the connection between the…