Description Service station is not able to move all the way Causes: Print Bundle PCA Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord.2. Open the PHA door and look for paper remains that could…
Description 21.00. Service station assy Causes: 59. MOTOR_SERVO_SHUTDOWN Remedy Code: 0021-0132 Description: Weak primer motor or underpowered motor Causes: Print Bundle PCA Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord…
Description Priming motor or electrical failure Causes: Print Bundle PCA Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. If the issue persists, the call agent…
Description Air Leak in Priming System Causes: Prime pump Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer…
Description 24. IDS startup Causes: No ink flow to PHA Remedy Code: 0024-0000 Description: The ink does not flow to the PHA during the PHA startup process Causes: PHA, ISS, RIDS Remedy: Remote troubleshooting (call agent)1. Ask the customer to…
Description 24. IDS startup Causes: Out of ink ,faulty or missing cartridge Remedy Code: 0024-1000 Description: Out of ink ,faulty or missing cartridge during the PHA startup process Causes: Supplies Remedy: Remote troubleshooting (call agent)1. This error can show up…
Description Out of ink detected in altered supplies during the startup process Causes: PHA Remedy Remote troubleshooting (call agent)1. Ask the customer to try the process again with a new unused HP supply. It is not required to replace the…
Description 26.00. ISS Causes: 75. Generic Ink supply failure Remedy Code: 0026-0085 Description: 26.00. ISS Causes: 85. Empty supplies Remedy:
Description 26.00. ISS Causes: 92. Too early empty supplies Remedy Code: 0026-0093 Description: 26.00. ISS Causes: 93. EE failure Remedy:
Description 26.00. ISS Causes: 94. Non OOI cartridge failure Remedy Code: 0026-0100 Description: 26. ISS Causes: Sensor malfunction Remedy:
Description ISS Optotrip failure Causes: Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. Go to Support Menu, see Entering the support menus and run the…
Description ISS Bongo Malfunction Causes: Remedy Check ink supplies. Ensure they are genuine HP ink supplies.
