Code 0027-0065
Description 27.00. Printhead Causes: "Out of cap with Filled PHA Change" Remedy Code: 0027-0066 Description: 27.00. Printhead Causes: "Out of cap with Empty PHA Change" Remedy:
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Code 0027-0067
Description 27.00. Printhead Causes: "Fake PHA Change" Remedy Code: 0041-0017 Description: Unable to move Paper Servo or no feedback received. Causes: Feed Encoder Sensor PCA, Feed Index Sensor PCA, Feed Encoder Disk Remedy: Remote troubleshooting (call agent)1. Switch the power…
Code 0042-0117
Description Unable to move Carriage Servo or no feedback received. Causes: Trailing Cables, Carriage Board, Carriage Motor, Carriage Belt, Encoder Strip Remedy Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and…
Code 0043-0017
Description Unable to move Pick Servo or no feedback received. Causes: Remedy Onsite troubleshooting and solution (service engineer)1. Remove the covers and check that all the cables are well connected to the Printer Bundle Board (right side of the unit),…
Code 0043-0059
Description 43.00. Pick motor Causes: 59. MOTOR_SERVO_SHUTDOWN Remedy Code: 0045-0017 Description: Unable to move Rewind Servo or no feedback received. Causes: Main PCA Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power…
Code 0045-0059
Description 45.00. Rewinder motor Causes: 59. MOTOR_SERVO_SHUTDOWN Remedy Code: 0051-0101 Description: Top (SFP) or Front (MFP) Cover sensor failureOther Causes: Main PCA Remedy: Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord…
Code 0051-0201
Description PHA door sensor failure Causes: Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go to…
Code 0051-0301
Description Ink Cartridge door sensor failure Causes: Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to go…
Code 0053-0101
Description OOP (Out-Of-Paper) Sensor failure Causes: Bundle PCA, Bundle FFC, Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should recommend…
Code 0053-0201
Description Output Tray sensor failure Causes: Main PCA, Output tray Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer to…
Code 0059-0190
Description Conflict found between NVM main and backup Causes: Remedy Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA or the NVM backup PCA are replaced by a reused part (not a…
Code 0059-0191
Description Default data found in both NVM main and backup Causes: Remedy Onsite troubleshooting and solution (service engineer)1. The error appears if during a service operation, the Main PCA and the NVM backup PCA are replaced at the same time.2.…