Description 42.01. Carriage motor Causes: 88. Carriage homing problem Remedy Code: 0942-0188 Description: Carriage homing problem Causes: Remedy: Remote troubleshooting (call agent)1. Reboot the unit. If the problem persists, clean the encoder strip, see Clean the Encoder Strip. 2. If…
Description Line sensor failure Causes: Carriage PCA, Trailing Cable, Main PCA Remedy Remote troubleshooting (call agent)1. Switch off the printer, and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent asks the customer…
Description Device I2C acumen Right Ink Supply Station failure. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables…
Description Right Ink Supply Station error. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the cables between the Right…
Description Ink supply error found during IDS diagnostic test. The n represents the ink supply that is failing. The ink supply furthest to the left is always 0, and then they count up from left to right. Remedy • Replace…
Description An error has been detected with the cutter. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly…
Description An error has been detected with the cutter. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check the Cutter Assembly…
Description Paper is loaded. While testing the cutter, paper should not be loaded. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. • Unload the media. • Reconnect the power cord and…
Description Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault). Remedy • Same as 42:YZ but after testing the issue is repeatable.
Description Star wheels motor error. Remedy • Same as 47:YZ. The error is continuable, but only if it happens from time to time.
Description Media-Axis Motor failure (likely due to friction or obstacles in the media path). Remedy • Same as 41:YZ but after testing the issue is repeatable.
Description Problem with the Carriage PCA Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Trailing Cable is not…
