Error Codes

Description Two electrical parts have been replaced at the same time. Remedy Replace one part at a time, and restart the product before replacing another.

Description Initialization error Remedy 1. Switch the power off from the back of the product, wait two minutes, then switch it back on again. 2. Check the power cord; try connecting it to another power socket. 3. Check that the…

Description The PostScript fonts seem to be missing. Remedy Perform a firmware upgrade to re-install the fonts.

Description The file cannot be printed because it is password-protected. Remedy Resend the file without password protection.

Description The file format is incorrect or not supported for the current product configuration and the product cannot process the job. Remedy 1. Check if the product supports the file format (formats such as PS, PDF, TIFF and JPEG are…

Description Cannot retrieve IP addess Remedy 1. Connect to another network. 2. Modify the IPv4 configuration.

Description Out of memory Remedy Restart the product.

Description Media settings area missing in paper settings file Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product…

Description Problem with paper advance. This source of error could come from an error in any of the following systems: paper motor, disk encoder, cables or main electronics. Remedy This error can occur because the product has been dropped during…

Description Scan axis error—the copier will restart and run a diagnostic test Remedy None

Description Scan Axis movement requires too much force or energy. Remedy 1. Check that the cutter disengages correctly. 2. Lubricate the scan axis. 3. Use Preventive Maintenance Kit 1.

Description Problem finding the Scan-axis encoder reading Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Make sure that the encoder strip…