Error Codes

Description YZ part of the System Error Code or Warning Qualified personnel assistance required Escalate Remedy Escalate

Description YZ part of the System Error Code or Warning Qualified personnel assistance required Add accessory Remedy Add accessory

Description YZ part of the System Error Code or Warning Qualified personnel assistance required Replace Remedy Replace

Description Automatic backup print mode enabled. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Recover the printheads.

Description Color calibration Color calibration Error. Remedy • Profiling failed due to a different error (not algorithm / data processing). • Perform the Line Sensor calibration. See Troubleshooting, Line Sensor • If the System Error continues, replace the Line Sensor…

Description Profiler Profiling algorithm failed. Remedy • Profiling failed due to a different error (not algorithm / data processing). • Perform the Line Sensor calibration. • See Troubleshooting, Line Sensor • If the System Error continues, replace the Line Sensor…

Description Ink Pumping Unable to pressurize the Ink Delivery System. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Perform the Ink…

Description Scan-axis encoder reading Problem finding the Scan-axis encoder reading. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Movement jam. •…

Description Carriage Movement Possible Paper Jam. Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Open the Window and check for any…

Description Media-axis encoder reading Problem finding the Drive Roller zero. Remedy • Perform the Media Drive diagnostic test to troubleshoot the problem further. • If the System Error continues, replace the Encoder Disk and Encoder Sensor.

Description Roll Feed Back tension servo shutdown (roll feeding). Remedy • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • If the problem persists,…

Description Media advance Problem with paper advance. Remedy • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels…