Error Codes

Description Power cable of the Scanner is failing Remedy Check the condition and connections of the Scanner Power cable, if necessary replace the cable.

Description USB cable of the Scanner is failing Remedy Check the condition and connections of the Scanner USB cable, if necessary replace the cable.

Description Scanner is in SAFE MODE Remedy Restart the product, if the problem persists replace the SCU. See Scanner Controller Board (MFP only).

Description Scanner SCU is failing Remedy Replace the Scanner SCU.See Scanner Controller Board (MFP only).

Description Media jam in Scanner Remedy 1. Open the CIS to solve the media jam and close it again. 2. If no paper is seen, run Scanner Motor Diagnostic, refer to the Users Guide for further details.

Description Scanner not calibrated Remedy Calibrate the Scanner

Description File I/O Error Remedy Reboot Product

Description Communication with Engine PCA failed Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Remove the Formatter and reinsert it again.…

Description Error in the Engine PCA Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Replace the Engine PCA. 3. Replace the…

Description Failure communicating with an Ink Supply Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform the Ink Delivery System diagnostic…

Description Problem with the Carriage PCA Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the Trailing Cable is not…