Error Codes

Description File I/O Error Remedy Reboot Product

Description Scanner not calibrated Remedy Calibrate the Scanner

Description Media jam in Scanner Remedy 1. Open the CIS to solve the media jam and close it again. 2. If no paper is seen, run Scanner Motor Diagnostic, refer to the Users Guide for further details.

Description Scanner SCU is failing Remedy Replace the Scanner SCU.See Scanner Controller Board (MFP only).

Description Scanner is in SAFE MODE Remedy Restart the product, if the problem persists replace the SCU. See Scanner Controller Board (MFP only).

Description USB cable of the Scanner is failing Remedy Check the condition and connections of the Scanner USB cable, if necessary replace the cable.

Description Power cable of the Scanner is failing Remedy Check the condition and connections of the Scanner Power cable, if necessary replace the cable.

Description Electrical fault or current limit in Media-Axis Motor Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check for any visible…

Description Roll 2 switch failed (standby or resume). Roll 2 has been unloaded. Remedy There is no corrective action. This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll…

Description Roll 1 switch failed (standby or resume). Roll 1 has been unloaded. Remedy There is no corrective action. This system warning code only notifies the user that the roll has been unloaded because an unexpected error occurred with Roll…

Description Ink supply error found during IDS diagnostic test. In the Touch Control Panel message you will see letters representing the names of the colors of the faulty supplies. Remedy 1. Reseat the faulty ink supply and repeat the Ink…