Description Error in the rewinder 2 system (lower rewinder) Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove the paper from roll 2. Reconnect the power cord,…
Description Error in the rewinder 1 system (upper rewinder) Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove the paper from roll 1. Reconnect the power cord,…
Description Electrical problem (fault, current limit, overheating) in scan-axis motor Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. 2. Reconnect the power cord, then turn on the…
Description Electrical problem (fault, current limit, overheating) in paper-axis motor Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer.…
Description Ink supply error found during IDS diagnostic test (advisory) Remedy In the front panel message you can see letters representing the names of the colors of the faulty supplies. Call agent: 1. Reseat the faulty ink supply and repeat…
Description Error detected in ink tube system Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1.…
Description Front-panel-side ink supply station error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the ink…
Description Service-station-side ink supply station error Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the ink…
Description Problem with the Service Station motor Remedy Call agent: 1. Ensure that the service station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the service station. 2. If the carriage has stopped…
Description Failure moving service station Remedy Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Check the Primer Tubes. Reconnect the power cord, then turn on the printer. 2.…
Description Trailing cable does not seem to be detected Remedy Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service…
Description Scanner Controller Board (SCU) is failing Remedy Call agent: 1. Turn off the product (20 sec.) using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2.…
