Error Codes

Description An unsupported or reused part has been installed. Remedy Install only new parts recommended by HP for this product.

Description Two electrical parts have been replaced at the same time. Remedy Replace one part at a time, and restart the product before replacing another.

Description Drive roller analog encoder homing (also known as “zero search”) failed. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Perform…

Description Problem with the Line Sensor. The product has detected a failure to access the Line Sensor EEPROM. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and…

Description The product has detected a failure in the Drop Detector. Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that…

Description Scanner Position Sensor failure Remedy 1. Check that the Scanner Position Sensor cable is not damaged and is correctly connected to the Engine PCA. 2. Perform the Sensors Test to troubleshoot the problem further. See Sensors Test. 3. Replace…

Description PPS system failure Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the Pen to Paper Space (PPS) Solenoid…

Description Error Codes Format: • XX: Subsystem or process (2 digits). • n: Subsystem or process index (if more than one used in the product) – optional. e.g. Identify the Ink Supply (color and number). • Y: Who should perform…

Description Problem with the firmware upgrade process Remedy 1. Reboot the Product 2. Try to upgrade the firmware again, for more information, see Appendix B: Emergency firmware upgrade with USB flash drive 3. Download again the firmware file from the…

Description A service calibration should be performed. Remedy To find out which service calibration to perform, print the calibration status. At the Touch Control Panel, select the Internal Prints icon, then Service information > Print calibration status. Perform whichever calibration…

Description Generic firmware Error Remedy 1. Switch the power off from the back of the product and disconnect the power cord. Reconnect the power cord and power on the product. 2. Check that the product has the latest firmware version.…

Description Out of memory. The total memory available in the product depends on its configuration. It is reported as HPGL/ 2 memory or PS/PDF memory. If the amount of memory that the product needs to process the file is more…